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Find answers to frequently asked questions or contact our team directly.
General support
Account, subscription and billing questions
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Illegal content, TOS violations, non-consensual deepfakes
Legal & DPO questions
GDPR, exercising your rights, professional DPA
Frequently asked questions
How does the credit system work?
Each generation consumes credits depending on the AI model and generation type. The cost is shown before launching. Your available credits are always visible in the sidebar.
Do unused monthly credits roll over?
No. Credits included in your monthly subscription expire at the end of the month. However, credits from top-up packs are valid for 12 months.
Can I use Zymera for commercial content?
Yes, under paid plans. The generated content belongs to you and can be used for personal and commercial purposes, subject to our Acceptable Use Policy.
A generation failed and my credits were deducted. What should I do?
Credits are normally automatically refunded in case of technical failure within 24 hours. If not, contact support with the generation ID (visible in your history).
What is the difference between the available image models?
High Quality and Express modes offer the best quality but are slower. Express is optimized for speed. Creative mode is particularly effective for images with embedded text.
How does Express mode work?
Express mode uses faster AI models for accelerated generation. Quality may slightly differ from standard mode depending on the content.
Can I cancel my subscription at any time?
Yes, from Settings → Subscription. Cancellation takes effect at the end of the current period. You retain access and your credits until that date.
Where are my generations stored?
Your generations are saved in your account and accessible from the History tab. They are retained for the lifetime of your account.
How do I delete my account?
Go to Settings → Account → Delete my account, or contact support. Deletion is irreversible and results in the loss of all your credits and generations.
Does Zymera.ai use my creations to train AI models?
No. Your uploaded content and generations are never used to train AI models, neither by Zymera nor our subcontractors, without your explicit consent.